Is there a minimum order value?
There is no minimum order on bags
How do you take payment?
Secure payment can be made using debit, all major credit cards and Apple Pay.
How do I cancel my order?
How does bag delivery work?
We deliver bags Monday-Friday 8am-9pm. We endeavour to deliver bags within 5 working days of your order being accepted. If you urgently need bags, please contact the office to make arrangements.
My bags arrived damaged, what do I do?
If you wish to exercise your legal rights to reject faulty Waste Disposal Bags, you must tell us within a reasonable time of discovering the defect (and if the defect is reasonably apparent immediately, then you must tell us within 30 days). You will then need to return the faulty Waste Disposal Bags by post to us, or (at our discretion) allow us to collect them from you. We will pay the costs of postage or collection.
Which areas do you cover?
We cover the following London boroughs:
- Richmond and Twickenham
- Kingston Upon Thames
- Hammersmith and Fulham
- Kensington & Chelsea
- Tower Hamlets
- City of London
Do you deliver in my area?
Currently, delivery and collection are taking place in the London Boroughs of Wandsworth, Richmond and Twickenham, Kingston Upon Thames, Hammersmith and Fulham, Ealing, Westminster, Kensington & Chelsea, Hounslow, Merton, Brent, Camden, Islington, Hackney, Tower Hamlets, Lambeth, Southwark, City of London and Lewisham. We are currently expanding the areas we service. Please follow us on Facebook and Instagram for our latest updates and news feeds.
Is there a minimum number of bags for a collection?
No, there is no minimum.
Do I have to pay extra for bags to be picked up?
The cost of collection is included in the service. Additional collection fees (£80) will only be applied to pickups made on Public Holidays. Collection days/times may vary during adverse weather conditions.
How does pick up work?
Collection should be made through the home-page on the website. Same day collection must be booked by 3pm that day. Please leave the bag in visible sight on the border of your property.
Can I change my pick-up slot after booking it?
Please notify us as soon as possible. Cancellation of bag collections after 5pm will incur a £5 admin charge which will be applied to your account.
What restrictions are in place? Can collection be refused?
I have a future dated collection, what picture should I upload?
Please upload a picture of where your bag will be placed.
Are the bags really kinder to the environment?
Yes, the bags have been designed with a special additive (D2W) to ensure they decompose over time.
I have heavy builders waste. Are your bags suitable?
Our bags have a 20kg weight limit. If you have a lot of builder’s waste, we recommend splitting it up and putting it into multiple bags.
Will you really take anything I have to get rid of as long as it fits in your bags?
What if it doesn’t fit in the bag?
How can we be assured our waste isn’t fly-tipped?
We have a waste carrier’s licence, which means we are approved by the Environmental Agency to remove your waste. We take our responsibilities as a waste management service provider very seriously,and a can assure all our customers we will handle your refuse with diligence and care.
What happens to my waste when you take it away?
When we take your waste away, it is sorted by hand or machinery, where necessary. It is sorted to identify items that can be reused and recycled. We like to get as much life out of every piece as we can. We are also committed to donating 50% of all proceeds directly to the communities we serve, from any of your unwanted items that we are able to sell on.
Other products, such as wood, metal, rubble and soil, are also processed and repurposed wherever possible. Wood is ground down and turned into useful materials such as chip board, metal is melted down and recycled, and soil is filtered and cleaned so it can be used again. Wherever possible, we are committed to getting as much life out of your waste and aim to recycle 90% of all that we collect.
Bag ‘n’ Gone is a local business designed with community at its heart. We provide a unique waste disposal service using strong, biodegradable bags collected directly from your doorstep! Serving all markets, we want to provide you with a contactless and hassle free service, and promote a cleaner, greener way of living.
Bag N Gone Limited
171 Earls Court Road
London SW5 9RF